At Teacher Wallah, customer satisfaction is our priority. This Refunds and Exchange Policy outlines the procedures for requesting refunds or exchanges for digital and physical products purchased from Teacher Wallah. We encourage you to review this policy carefully to understand the conditions and process.
A. All digital products, including video courses and study materials, are eligible for a refund within [Insert refund period, e.g., 7 days] from the date of purchase.
B. To request a refund for a digital product, please submit a refund request through the "Contact Us" section on our website. Provide your order details and the reason for the refund request.
C. Refunds will be processed within [Insert processing time, e.g., 5 business days] from the receipt of the refund request.
Upon a successful refund, your access to the refunded digital product will be revoked.
A. Physical products, such as books or merchandise, are eligible for a refund before the product is shipped.
B. To request a refund for a physical product, please submit a refund request through the "Contact Us" section on our website. Provide your order details and the reason for the refund request.
C. Once the product is shipped, the return policy (outlined in Section 3) applies.
A. If you receive a damaged or defective physical product, you may request a return or exchange within [Insert return/exchange period, e.g., 14 days] from the date of delivery.
B. To request a return or exchange for a physical product, please submit a request through the "Contact Us" section on our website. Provide your order details and photographic evidence of the damage or defect.
C. Upon approval of your return or exchange request, we will provide instructions for returning the product. You may be responsible for covering the return shipping costs.
A. To be eligible for a refund or exchange, the product must be in its original condition and packaging.
B. Refunds and exchanges are subject to inspection and approval by our team.
C. Refunds will be issued using the original payment method. Exchanges will be shipped once the returned product is received and inspected.
A. Some products, such as personalized or downloadable items, are non-refundable and non-exchangeable unless they are delivered in a damaged or defective condition.
B. Digital products that have been accessed or downloaded are non-refundable.
If you have not received your refund within the specified processing time, please contact us through the "Contact Us" section on our website. We will investigate the matter and address any delays.
A. Teacher Wallah reserves the right to modify or update these Refunds and Exchange Policies at any time. Changes will be effective upon posting on the website.